About iCALL

iCALL, operated by the School of Human Ecology at the Tata Institute of Social Sciences (TISS), is known for being a pioneering telephone and email-based counseling service in India. It offers free support to individuals experiencing emotional and psychological distress, regardless of age, language, gender, sexual orientation, or issues. The service is staffed by a team of qualified mental health professionals, ensuring that users receive professional care.

Since April 2015, iCALL has been primarily funded by the Mariwala Health Initiative (MHI), which is known for being a leading organization in mental health funding in India. MHI supports a rights-based approach to create a holistic and accessible mental health ecosystem.

Helpline counseling, as offered by iCALL, is a non-traditional yet effective form of mental health support. It eliminates geographical barriers, is free, and maintains confidentiality. With technological advancements, accessing these services has become more convenient for users.

iCALL’s counseling services are provided by professional, trained counselors from Monday to Saturday, 10 AM to 8 PM. The service collaborates with academic institutions, corporates, and government and non-government bodies. Faculty from the School of Human Ecology advise on counselor recruitment, training, and service evaluation.

The iCALL helpline is known for offering several benefits: professional counseling services by qualified counselors, immediate access during working hours, anonymity and confidentiality, a supportive environment, and ongoing assistance to empower individuals in managing their situations.

For more information or to access services, contact iCALL at the provided phone number or email.