Type: Resource:

Frequently Asked Questions

Clear, honest answers about finding support, our curation process, and how the platform works. 🤗
  • What is TheMindClan.com?

    TheMindClan.com is a curated mental health platform created to help people across India find inclusive, affirming, and non-judgmental support. We act as a discovery bridge between individuals seeking care and a community-referred network of independent mental health practitioners, support groups, helplines, and self-care tools.

    We are not a clinic, hospital, or marketplace. We do not employ practitioners, manage their schedules, or take commissions on their sessions. Our role is to provide a carefully curated starting point so you can choose support that fits your needs.

  • Why does TheMindClan.com exist?

    Mental health systems in India are often fragmented, opaque, and heavily dependent on word of mouth. For marginalized individuals, including LGBTQIA+ folks, neurodivergent people, disabled individuals, and people from oppressed castes or religious minorities, engaging with an uninformed or pathologizing provider can cause real harm.

    At the same time, many people are not ready for therapy, but still need something safe: a peer circle, an active helpline, a grounding exercise, or affirming information. TheMindClan was built to make these resources discoverable in one place, treating access to care as a matter of dignity and individual agency.

  • Who are TheMindClan.com's founders?

    The platform was founded in 2018 by Mani Kumar and Shweta Srinivasan.

    Mani is a Co-Founder and Technical Advisor, having designed the platform’s initial architecture and accessibility-first approach shaped by his lived experience of dyslexia and ADHD. From time to time, he supports TheMindClan in an advisory capacity to guide platform architecture and accessible design.

    Shweta is the Curation and Community Lead. She is a practicing therapist with over eight years of experience working from an intersectional, trauma-informed, queer- and neuro-affirming lens. Her work is informed by her lived experience of complex trauma and partial hearing loss.

  • What does TheMindClan mean by "systems, not symptoms"?

    Traditional mental health care often treats emotional distress as an isolated individual defect. A “systems, not symptoms” approach recognizes that our well-being is shaped by the social, political, and cultural environments we live in.

    Distress is contextual. It is often a natural response to systemic pressures such as patriarchy, caste discrimination, ableism, queerphobia, workplace burnout, or financial insecurity. Rather than rushing to label or pathologize, we prioritize care that recognizes the reality of your lived context.

  • Is this platform only for LGBTQIA+, neurodivergent, and marginalized folks?

    No. Anyone looking for compassionate mental health care is welcome here.

    Our guiding philosophy is to curate for the few, so the many can access. When we hold providers and spaces to high standards of inclusion, cultural sensitivity, and anti-oppressive practice, the entire community benefits. Whether you belong to a marginalized group or simply want to work with a practitioner who listens without judgment, our curated resources offer a safer starting point.

  • What does "curated" mean at TheMindClan.com?

    When we say curated, we mean that listings are not automated or open to anyone who fills out a form. Each mental health professional, support group, and resource is reviewed individually.

    We look beyond degrees to evaluate whether a provider actively practices from an affirming, trauma-informed, and non-pathologizing framework. We check their alignment with our community standards and their demonstrated sensitivity to diverse identities.

  • How does the curation process work?

    Our curation relies on peer recommendations and thorough reviews. Before an independent practitioner is listed, they must be recommended by an existing listed professional or a trusted community partner.

    We review their academic qualifications, supervised clinical training, and therapeutic lens. We then conduct an interview to discuss their approach to intersectionality, consent, and client agency. If there is strong mutual alignment, their profile is published on the directory.

  • How long does the onboarding process take for providers?
    Because our curation is deliberate and involves personal conversations, onboarding is not instant. We usually review initial nominations within two to three weeks. The complete evaluation, interview, and profile setup typically takes about six to eight weeks.
  • What happens if a user reports a negative experience with a listed provider?

    Because our curation process is deliberate - relying on peer recommendations and personal conversations - serious issues with listed providers are very rare. We have spent years intentionally refining our curation for that exact reason.

    At the same time, mental health care is deeply personal and contextual. Therapeutic mismatches or communication differences can occasionally happen between an individual and a practitioner. Because sessions are confidential and we are not present in the room, TheMindClan cannot investigate subjective disagreements, mediate relational mismatches, or resolve individual fee and scheduling disputes.

    However, we draw a firm line at severe ethical transgressions. If someone reports discrimination (such as queerphobia, casteism, or ableism), boundary violations, or predatory conduct, that pattern directly informs our internal curation. While we cannot act as judges in private sessions, we reserve the right to pause or permanently remove any listing to protect community safety.

  • How do I find and contact a mental health practitioner on the platform?

    You can explore our Mental Health Practitioners directory and filter by location, languages spoken, budget, session format (online or in person), and areas of support.

    When you find a practitioner whose approach resonates with you, click the “Reach Out” button on their profile. You will be able to see their direct booking form, email address, or phone number to schedule an introductory call or first session directly.

  • Do practitioners on TheMindClan offer sessions online or in person?
    Both. Many practitioners offer online sessions through secure video calls, allowing you to connect from anywhere in India or abroad. Several practitioners also maintain offline private practices in cities like Mumbai, Bengaluru, Delhi NCR, Pune, Chennai, and Kolkata. Each profile clearly states whether their practice is online, in person, or both.
  • How much does a session cost?

    Each independent practitioner sets their own fees based on their experience, qualifications, and overheads. Session fees on the platform generally range from ₹800 to ₹3,500 per hour.

    Many practitioners also reserve a few sliding scale or subsidized slots for students or individuals experiencing financial constraints. You can view each practitioner’s fee range directly on their profile page.

  • Does TheMindClan take a commission on session fees?
    No. TheMindClan charges zero commission on sessions. Every rupee you pay goes directly to the practitioner you work with. We believe mental health platforms should never take cuts from care sessions or individual distress.
  • Can I find a psychiatrist or get medication prescriptions on TheMindClan?

    No. TheMindClan lists independent mental health practitioners who offer one-on-one counselling, reflective conversations, and psychosocial support. We do not list psychiatrists and do not provide medical treatments, clinical diagnosis, or psychiatric prescriptions.

    If you or your practitioner feel that medical evaluation or psychiatric medication would be helpful, they will guide you to consult a qualified medical doctor or psychiatrist.

  • What if I feel nervous or unprepared for my first session?

    Feeling anxious before your first session is completely normal. You do not need to prepare a polished life story or know exactly what to say. You can start with whatever is feeling heavy right now, or simply ask the practitioner how they typically structure their sessions.

    If you would like a gentle way to organize your thoughts beforehand, you can also explore our free One Day to Therapy reflection guide.

  • What is the difference between a support group and 1-on-1 support?

    One-on-one sessions provide a private, dedicated space focused on your personal context and needs with an independent practitioner.

    Support groups and sharing spaces are community-oriented circles where individuals navigating similar life circumstances gather to share stories, listen, and build solidarity. They can center on themes like grief, neurodivergence, queer identity, caregiving, or anxiety. For many people, support groups offer connection and validation without the pressure of a clinical setting.

  • Are support groups and events on TheMindClan paid or free?
    Both. Many community-led sharing circles and peer meetups are entirely free or operate on voluntary pay-what-you-can donations. Other workshops and structured groups facilitated by professionals may charge a ticket fee to cover venue costs and facilitation. Pricing details are always shown upfront on the event page before you register.
  • Can I attend support groups online?
    Yes. A significant number of support groups and community events on TheMindClan meet online via Zoom or Google Meet, making them accessible to participants across India. We also list in-person gatherings in cities like Mumbai, Bengaluru, and Delhi NCR.
  • How do I register for an event or sharing space?
    When you visit our Events & Support Groups page, click on any group that interests you. You will find their meetup schedule, facilitator background, and a direct registration link (usually a Google Form or booking page) managed by the organizers.
  • What is the "One Day to Therapy" guide?
    One Day to Therapy is a free self-reflection guide developed by TheMindClan. It contains a series of gentle, low-pressure prompts designed to help you explore your thoughts, clarify what you are hoping for from therapy, and note down questions or boundaries you want to discuss with a provider.
  • Do I have to share my responses with my practitioner?
    Not at all. The guide is entirely for your own clarity and comfort. Some people choose to bring their notes into their first session to help them remember key points, while others use it purely as a private journal. You can fill it out on your phone, write it in a notebook, or just read through the questions quietly. Take as much time as you need.
  • What kinds of concerns can I call a helpline for?
    You can call a helpline for emotional distress, overwhelming sadness, panic, grief, loneliness, relationship challenges, thoughts of self-harm, or simply when you need someone safe to listen. You do not need to be in an acute medical emergency to call; helplines exist to offer a non-judgmental listening ear when you feel alone.
  • Does TheMindClan operate the helplines listed on the website?

    No. TheMindClan does not operate, manage, or staff any helpline. We curate a directory of active, community-reported helplines run by independent non-profit organizations and mental health institutions across India.

    While our team regularly calls listed helplines to check that their numbers and operational hours are working, these services function independently.

  • What personal information should I avoid sharing with a helpline?
    Most crisis helplines are designed to be confidential and anonymous. As a general safety practice, you do not need to disclose your full name, home address, banking information, or place of work. Share only what feels comfortable and necessary for you to receive emotional support.
  • What should I do if a helpline does not answer?

    Many helplines in India are run by dedicated volunteers and can experience high call volumes during evening hours. If a number does not connect, try another service from our Helplines directory.

    If you or someone you know is in immediate physical danger or experiencing severe medical distress, please visit the nearest hospital emergency room or contact trusted local emergency services.

  • What are TheMindClan.com's interactive mental health exercises?

    Our Interactive Exercises are digital tools you can use directly in your browser for grounding, emotional regulation, and mindfulness. Popular tools include the 5-4-3-2-1 Grounding Exercise, Box Breathing, and the Interactive Feeling Wheel.

    These exercises are free, require no app downloads or sign-ups, and collect no personal data. They are designed as accessible, low-pressure tools when you need a quiet moment to reset.

  • Can these exercises replace professional mental health support?
    No. These tools are meant to complement your well-being routine, not replace professional care. They can be helpful between sessions, during moments of mild anxiety, or as everyday grounding practices. If you are dealing with persistent distress or trauma, we encourage you to connect with a qualified practitioner.
  • How can journalists and researchers connect with TheMindClan.com?

    We regularly collaborate with journalists, researchers, and media professionals reporting on mental health accessibility, queer-affirmative care, neurodivergence, and youth well-being in India. TheMindClan has been featured in publications such as Vogue India, The Hindu, Mint, India Today, and HuffPost.

    For interview requests, expert perspectives, or platform statistics, please email us at our email address. We typically respond within 24 to 48 hours.

  • Are the founders available for podcast or panel discussions?
    Yes. Co-founders Mani Kumar and Shweta Srinivasan frequently participate in panel discussions, academic webinars, podcasts, and community roundtables. They speak on digital mental health accessibility, lived experience in product design, and building non-transactional care infrastructure. You can reach them via our email address.