Type: Resource:

Terms of Service

At TheMindClan.com, we are dedicated to making inclusive mental health services and resources accessible to everyone.

Our platform bridges gaps and fosters connections between individuals and a wide range of mental health service providers.

We are deeply rooted in principles of feminism, social justice, LGBTQIA+ liberation, and inclusivity. We aim to create a community where discussions around mental health are normalized, and where every individual, regardless of age, gender identity, sexuality, religion, caste, color, and physical ability, feels supported and included.


TheMindClan.com, A product of MHBB Ventures LLP (“TheMindClan”, “MHBB Ventures LLP”, “The Mind Clan” or “we”, “us”, “our”, “Founding Team”), provides access to our website located at https://www.themindclan.com, or emails and other communications that originate from (or are a result of your use of) TheMindClan.com (the “Site”), subject to your acceptance of these Terms (“Terms”).

These Terms apply to you when you access and use our Site and its communication on third party websites/accounts operated or not operated by TheMindClan.com (“Platform”).

These terms apply to users of this platform (“You”). These terms also apply to Mental Health Therapists, Support Groups, Events and Helplines (“Support Providers”), and Products and Resources Listed with us (“Resources”, “Resource Providers”)

If you have any questions about these Terms or using the Site, feel free to contact us on our email address).

  1. Definitions:

    1. “Platform”, “Site” refers to TheMindClan.com website and any associated services, tools, or applications.
    2. “User”, “You”, refers to any individual who accesses or uses the Platform, including but not limited to general visitors, registered users, therapists, support group coordinators, helpline operators, event organizers, and resource providers.
    3. “Team” refers to members of TheMindClan.com (and MHBB VENTURES LLP) who operate our platform on a day to day basis, or are specifically contracted by us for a particular period of time.
    4. “Services” encompasses all features, functionalities, events, and resources provided through the Platform, intended to support and promote mental health awareness and wellbeing.
    5. “Content” (“Information”) includes, but is not limited to, text, images, multimedia, comments, and any other information or data uploaded, shared with, or published on the Platform. This may also include Content shared with us on third-party mediums such as Social Media platforms, Email, etc.
    6. “Therapist” (“Professional”) is a mental health professional registered on the Platform to offer counseling or therapy services.
    7. “Support Group” refers to user-led or Professional groups that offer peer support and are listed on the Platform.
    8. “Helpline” denotes telephonic or online services offering crisis intervention or mental health support.
    9. “Community” refers to the collective group of all users and participants on the Platform, including individuals seeking mental health resources, therapists, support group coordinators, helpline operators, event organizers, and resource providers. The Community is bound by a shared interest in mental health awareness, support, and advocacy, engaging in collaborative and supportive interactions through the Platform’s features and services.
    10. “Support Providers” refers to the Community of individuals, groups, professionals and other service providers listed with us for the purposes of helping Users care for their mental health.
    11. “Event” covers any workshop, seminar, or gathering organized either by the Platform, or Community, aimed at promoting mental health awareness or education. “Community Event” specifically implies an event organized by the Community that isn’t owned or operated by TheMindClan.com.
    12. “Resources” encompasses the educational and therapeutic materials available for access or download. These could include articles, podcasts, videos, self-help tools, and other informational content designed to improve mental health and wellbeing.
    13. “Products” refers to any physical or digital goods offered through the Platform that are intended to support, enhance, or facilitate users’ mental health and wellbeing. This includes, but is not limited to, books, therapeutic tools, educational materials, apps, and merchandise. Products may be provided by TheMindClan.com or by third-party vendors through the Platform.
    14. “Resource Provider” is any entity or individual that provides educational, informational, or therapeutic resources on the Platform.
    15. “Listing” refers to the act of displaying or making available information, resources, services, or products on the Platform. This could include, but is not limited to, the display of therapists, support groups, helplines, events, resources, and products. A Listing may be created by a User, a Therapist, a Support Provider, or the Team, and is intended to provide valuable information or services to the Community.
    16. “Listing Operator” refers to the entity or individual who the Listing Content refers to. They’re responsible for creating, and maintaining the accuracy of Listings on the Platform. This could be a speficic Therapist, a Support Provider, or anyone else the Listing refers to. TheMindClan.com handles such requests on behalf of the Listing Operator, to ensure they have the ability to add, edit, or remove information, resources, services, or products from their Listings, ensuring that the Community has access to the most accurate and up-to-date information.
    17. “Guest Posts” refers to content that is created and provided by individuals or entities other than the primary Team of the Platform. These posts may offer unique perspectives, insights, or expertise on topics related to mental health and wellbeing. Guest Posts are typically published on the Platform’s blog or resources section, and are subject to approval and editing by the Platform’s team to ensure they align with the Platform’s standards and guidelines.
  2. Disclaimers:

    1. Information on TheMindClan.com is provided for informational and educational purposes only. It should not be considered as medical advice, whether toward diagnosis or treatment of a mental or physical health problem, or for prescribing medication.

    2. If you have or believe you may have a medical or mental health problem, contact your personal physician or psychologist. If you are feeling suicidal or are having thoughts of harming yourself or others, dial the appropriate emergency number of your country. If you are currently receiving treatment, please follow the emergency procedures used by your doctor or therapist.

    3. If you are in an urgent need to seek professional help, you are requested to reach out to your doctor or therapist.

    4. You must be at least 18 years old. This platform is not intended for children under the age of 18. By registering an account or using our services, you represent and warrant that you meet this age requirement.

  3. Support Providers Listed On Our Platform:

    TheMindClan.com is not in the business of providing counselling, helplines, support groups and other services listed on the platform. TheMindClan.com does not own, operate or control the helpline numbers, Community Events, support groups, professional help listed on the website. Contact details to Support Providers and otherwise are listed for referral purposes only.

    TheMindClan.com does not make any recommendations or guarantees regarding the quality of response, medical or non-medical advice Users might receive from the respective entities. Further, the listing of our resources, tips, and Content on our platform are meant to give an overall understanding of topic discussed, and should not be interpreted as advice that is either professional, medical or otherwise.

    TheMindClan.com team may offer services of counselling, support group facilitation, or others, on an individual level. The same should not be interpreted as a service from The Platform, unless explicitly mentioned otherwise.

    TheMindClan.com does not endorse the Support Providers and makes no representations, warranties or guarantees as to, and assumes no responsibility for, the services provided by these entities and individuals.

    TheMindClan.com disclaims all liability for damages of any kind arising from/out of individuals reaching out to the respective entities.

    Support Providers and Resources listed on this Platform can (at their sole discretion) accept, decline and/or re-schedule your requests. You understand that TheMindClan.com cannot be held responsible for the actions, negligent or otherwise, of the Support Providers, Resources and Products listed on the Platform.

  4. Privacy

    TheMindClan.com is committed to protecting your privacy in your interactions with the Platform. Check out our Privacy Policy to see what personal information we may collect on/away from the Platform and how we use it. Do keep in mind that this is the privacy policy of TheMindClan.com and it may not be the privacy policy of the Support Providers, Product and Resource Owners you interact with on/away from the Platform. We urge you to contact the respected parties and ask them about their Privacy Policy too.

    You understand that TheMindClan.com does not guarantee that anything on the Site will be free of infection, viruses or other items that might damage or interfere with your computer, data or personal information. You shall not do anything that interferes with the operation of the Site, such as hacking, spamming or duplicating/repurposing our content in any way.

  5. Intellectual Property – Copyright, Trademark and Disclaimer Notices

    The contents of the Site, such as text, design, graphics, logos, trade dress, audio clips, video, games, photographs, software, interfaces or code (the “Content”) and the selection and arrangements of the Content is the property of TheMindClan.com and the respected partners associated with that activity, or other respective owners that have granted TheMindClan.com the right and/or license to use such marks. Such trademarks and content may not be used except as provided in these Terms or in the text of the Site.

    You may not print and download the Content for personal, non-commercial or commercial use. No portion of the Content may be reprinted, republished, modified, or distributed in any form without the express written permission of TheMindClan.com. You may not reproduce, reverse engineer, decompile, modify, transmit, sell, distribute, license or create derivative works of the Content.

  6. No Warranties

    We encourage you to enjoy using our Site, but please understand that you assume total responsibility and risk when you use our Site and the Internet. The Site and the Content and services made available on the Site are provided on an “as is” and “as available” basis. TheMindClan.com does not make any express or implied warranties, representations or endorsements whatsoever (including but not limited to, warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the Site, the Site Content, any services provided through the Site or on the Internet. We expressly disclaim any and all implied warranties. TheMindClan.com cannot be held responsible for the misuse of (not limited to) the content on the Platform.

  7. Limitation of Liability

    TheMindClan.com will not be liable for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages of any kind, including but not limited to lost profits, whether or not advised of the possibility of such damages, arising from any act or omission in our provision of the Platform under these Terms. This limitation applies to all Content and services provided through the Platform. Nothing in this clause shall exclude or limit liability that cannot be excluded or limited by applicable law. This section is governed by the laws of the Republic of India, and the courts in Mumbai, India, will have exclusive jurisdiction over any disputes arising out of the use of this Platform.

  8. Indemnification

    You agree to indemnify and hold harmless TheMindClan from any and all liabilities, penalties, claims, causes of action and demands brought by third parties (including the costs, expenses and attorney’s fees on account thereof resulting from your use of the Site) whether based in contract or tort (including strict liability) and regardless of the form of action.

  9. Acceptable and Lawful Use of Site

    You agree to comply with all applicable laws regarding use of the Site. Any information you provide to TheMindClan in connection with the Site must comply with the following conditions and shall not create any liability for TheMindClan or cause TheMindClan.com to lose (in whole or in part) the services of its Internet Service Providers or other suppliers or vendors.

  10. Content Objectionable or Offensive to Third Parties

    You may not upload, download, post, distribute, or otherwise transmit any content that is unlawful, libellous, defamatory, slanderous, obscene, pornographic, harassing, threatening, abusive, harmful, violative of others’ privacy rights, or otherwise objectionable.

  11. Usage Of Name, Identity & Assets

    When publishing, representing or talking about TheMindClan, you agree to take prior E-Mail or Written consent from TheMindClan, and follow the Platform’s identity guidelines. Kindly contact TheMindClan.com and get a copy of the brandbook.

  12. Well-Wishers On The Platform

    Well wishers listed on the platform are individuals who have taken time out from their day jobs to volunteer their time and experience to help us grow this platform. They are not employees, contractors of TheMindClan.com. You agree that the opinions expressed & links embedded on their profile and otherwise are those of the respective individuals/authors. They should not purport to reflect the opinions or views of TheMindClan.com or its Team. It is further understood that members of the team listed on the platform either as event facilitators, professionals, or otherwise, are listed as private individuals, not to be misunderstood as representatives from the platform.

  13. Support Providers & Other Listings on the Platform

    We do not guarantee the accuracy of Content provided about the Support Providers and Listings on our platform, including but not limited to their names, backgrounds, fees, or qualifications. If you discover inaccuracies in any listing, please contact us immediately.

    You acknowledge that the opinions expressed and links embedded in their profiles or elsewhere are solely those of the respective individuals/authors. It is important to understand that the profiles listed are not employed by or operated by TheMindClan.com, and should not be seen as reflecting the opinions or views of TheMindClan.com or its team.

    It is further clarified that members of our team listed on the platform, whether as event facilitators, professionals, or in other capacities, are presented as private individuals and should not be mistaken as official representatives of TheMindClan.com.

    Unless explicitly stated by us, all payments made through links or buttons on our platform, or externally, are processed directly by the respective professional, facilitator, or Listing Operator, not by TheMindClan.com. We encourage you to contact them directly to verify the accuracy of the details, inquire about cancellation processes, authenticity of the links and credentials, get directions to venues, understand their data privacy policies, and address any other queries you might have regarding the event.

    Refunds or queries of any kind must be raised between you and the Listing Operator, and must not include TheMindClan.com.

  14. Third-Party Service Providers And Tools:

    Our platform utilizes various third-party service providers and tools to enhance your experience and facilitate our service offerings. Examples of such third-party services include Google Forms, Linktree, and similar tools. Please be aware that each of these third-party services operates under its own terms of service and privacy policy. We encourage you to review these documents to understand how your information may be handled by these providers.

    Additionally, listing operators, resource owners, and product sellers on our platform may also employ their own tools and services to manage interactions and transactions. These entities are responsible for their tools and services and have their own terms of service and privacy policies. When engaging with these parties, it is essential to review their terms to ensure you understand how they manage your data and protect your privacy.

    We do not endorse, and are not liable for, the practices or the content of third-party service providers or the tools used by listing operators, resource owners, and product owners. Your interactions with these third parties are solely your responsibility.

  15. Interactions with Third-Party Service Providers:

    When engaging with third-party service providers, resource owners, or product sellers listed on our platform, you are encouraged to conduct your own due diligence. TheMindClan.com provides links and facilitates connections to these third parties, but we do not endorse, guarantee, or assume responsibility for the accuracy, efficacy, or safety of the products or services offered by these external parties. All transactions and interactions with third-party service providers are at your own risk, and subject to the terms and conditions set by those providers.

  16. Links to Other Websites

    We provide links to other websites. We do not endorse or make any representations about these sites, or any information or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the other sites linked to this site, you do so entirely at your own risk. TheMindClan.com has no responsibility for the content of such other sites and shall not be liable for any damages or injuries arising from the content of these other sites.

  17. Terms Specific To Support Providers, Resource and Product Owners:

  • Acceptance:

    The acceptance, modification, and removal of listings for Support Providers, Resource, and Product Owners on TheMindClan.com are at our sole discretion. Our goal is to curate a list of individuals and professionals who align with the community values we promote. This process may involve:

    • Evaluating whether a recommended or self-nominated provider meets our community standards.
    • The right to accept, modify, or reject any request for listing at any time.
    • If a request is rejected, providers are encouraged to reapply after six months.
    • If a listing is accepted but found to have incomplete details (e.g., missing profile picture or website URL), we reserve the right to obtain and update such details from publicly available sources like social media profiles. In certain circumstances, we may also edit content provided by Support Providers, Resource, and Product Owners to better align with what our users seek from the platform. By submitting your profile and content, you grant us the permission to make such edits and updates as necessary to maintain the integrity and consistency of the platform.
  • Information Shared With The Platform
    You confirm that all details you provide to the Platform are accurate and truthful to the best of your knowledge and belief. You commit to promptly inform us of any changes or errors in that information.

    Should any information be found to be false, misleading, or misrepresentative, you acknowledge that you may be held liable, and as a result, your public Listings may be removed from the Platform.

    By submitting your profile and other information, you authorize the sharing of your public profile, listing, and booking details with TheMindClan.com, its members, the press, and any other party the Platform chooses to associate with. You represent and warrant that:

    • You own the content shared by you on or through the Platform, or you have the right to grant the rights and licenses specified in these Terms of Use;
    • The posting and use of your content on or through the Platform does not violate, misappropriate, or infringe on the rights of any third party, including, but not limited to, privacy, publicity, copyright, and other intellectual property rights;
    • You agree to pay all royalties, fees, and any other monies owed due to the content you post on, share with or make visible through the Platform;
    • You possess the legal right and capacity to enter into these Terms of Use in your jurisdiction.
  • Compliance with Legal and Local Norms
    By applying to be listed on TheMindClan.com, you represent and warrant that you are in compliance with all applicable laws, regulations, and local norms. This includes, but is not limited to, laws and regulations related to licensing, taxation, data protection, and health and safety.

    You acknowledge that failure to comply with these legal and local norms may result in your listing being removed from the Platform and may subject you to legal penalties. In the event of any claim, action, suit, or proceeding brought against us as a result of your non-compliance, you agree to indemnify, defend, and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs). You agree to promptly inform us if your compliance status changes at any point.

  • Payment and Refund Policies
    As a service provider listed on TheMindClan.com, you are expected to have robust payment compliance measures in place. This includes, but is not limited to, secure payment processing, accurate record-keeping, and adherence to all relevant financial regulations.

    You are also required to have a clear and fair refund policy. This policy must be communicated to our users before they make a payment for your services. It is your responsibility to handle all refund requests in a timely and professional manner, in accordance with your stated policy. If a user’s request for a refund is justified, you must provide the refund in accordance with your policy.

    Failure to comply with these requirements may result in your listing being removed from the Platform.

  1. Guest Posts & Other Content Shared With The Platform:

    • About Your Content: You acknowledge that all information (including payment information), data, pictures, or other content on The Platform is the sole responsibility of the individual or entity from whom such content originated. This means that you, and not TheMindClan.com, are entirely responsible for all content that you upload, post, email, transmit, or otherwise make available to us. Under no circumstances will TheMindClan.com be liable in any way for any content of any party including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.

    • Acceptance and Editing of Content: TheMindClan.com reserves the right to accept or reject any content submitted to the platform at our sole discretion. Additionally, we may edit, modify, or adapt your content as necessary to align with our platform’s objectives, ensure compliance with our guidelines, or enhance its presentation. By submitting your content, you agree to such modifications and waive any rights to approve these changes.

    • No Obligation to Pre-Screen Content:
      You acknowledge that TheMindClan.com has no obligation to pre-screen content (including, but not limited to, Guest Post content), although TheMindClan.com reserves the right in its sole discretion to pre-screen, refuse, or remove any content. By accepting our terms, you hereby consent and agree that you will never revoke such consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning the transmission of your content. TheMindClan.com shall have the right to remove any content that violates these terms or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

    • Ownership of Guest Post Content:
      TheMindClan.com does not claim ownership of your content shared with us for a Guest Post. You are solely responsible for all your content and you represent, warrant, and covenant that your content will not (a) infringe or misappropriate any intellectual property or other rights of a third party, (b) contain software viruses or similar computer code, or (c) be unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, obscene, or otherwise objectionable. You agree that you own the content you share with TheMindClan, but not any other content not originally shared by you. You further agree not to request analytical information or otherwise related to the content you shared, as that would be the property of TheMindClan.

    • License to Your Content:
      While you retain ownership of your content, you acknowledge that we need to use your content in connection with our platform objectives. You hereby grant to TheMindClan.com and its affiliates a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to copy, distribute, display, modify, and otherwise use your content in connection with providing the services and otherwise in connection with our business operations.

    • Content Removal or Edit Requests:
      At TheMindClan.com, we understand that sometimes content posted on our platform or on third-party platforms may need to be edited or removed. Whether the content is hosted on our platform or on a platform not owned by us, the ability to address these requests is subject to our discretion. We strive to respond to such requests responsibly and in accordance with applicable law, but please be aware that our ability to remove content from third-party platforms may be limited. We encourage users to directly contact the appropriate platform for faster resolution.

    • Backing up Content:
      We are not obligated to back up user content, and your content may be deleted at any time without prior notice. Accordingly, we recommend you store and back up copies elsewhere.

    • Confidential Information in Your Content:
      Please note that the content generated on the website will not be treated as confidential information. Accordingly, you agree not to submit to us any information or ideas that you consider to be confidential or proprietary.

    • No Fees:
      You agree that you shall not be entitled to any monetary compensation in connection with the content you share with TheMindClan.com. TheMindClan.com may, however, sell, resell, redistribute the content in any way they see fit, including adding a “paywall” to allow visitors to access the content.

    • Unlawful Content:
      You may not upload, download, post, distribute, or otherwise transmit any content that encourages or is in furtherance of an unlawful, criminal, or fraudulent activity.

    • Infringing Content:
      You may not upload, download, post, distribute, edit, modify, or transmit any content that may infringe on any patent, trademark, trade secret, copyright, or other intellectual proprietary right of any person. Infringement may result from the unauthorized copying, posting, editing, modifying, or distributing of any content, including graphics, pictures, photographs, logos, software, articles, music, or videos. By posting any content through this Site, you represent that you have legal rights to use, distribute, and publish such content.

    • Removal of Objectionable & Inaccurate Content:
      We reserve the right to remove or delete any content that you upload, download, post, distribute, or otherwise transmit on our site that violates these terms or is otherwise deemed objectionable by us in our sole discretion.

  2. Pricing:

    This platform is available free to use for its users, individuals listed, and events listed on the platform. We may support the platform through advertising revenue and may display advertisements and promotions. You hereby agree that TheMindClan.com may place such advertising and promotions on the platform. The manner, mode, and extent of such advertising and promotions are subject to change without specific notice to you. You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such. Additionally, we reserve the right to change or modify our membership structure at any time and may impose fees on users, professionals, facilitators, or events listed on the platform.

    We do not charge our professionals, facilitators, or event organizers a fee to prioritize their listing order on the platform. The order of content displayed is either Random, Reverse Chronological, or Chronological. Please note that the criteria for content ordering are subject to change at any time.

  3. Refunds:

    All payments made directly to TheMindClan.com for products and services fulfilled by us are non-refundable, even in the case of any cancellation, rescheduling, no-show, or any other circumstances.

    Although rare, if you are entitled to a refund of a payment made directly to us, payment gateway charges and local tax and other charges may be deducted from the refund amount. The average refund processing time is around 7 – 14 working days, and these payments will be made using the same payment method. In cases where the payment was made in cash, we may request your bank details to facilitate a refund.

    However, for payments made to support service providers, third-party resource owners, or product owners through our platform, refunds are subject to the terms set by those respective parties. Yo We do not control and are not responsible for the refund policies of these third-party entities. TheMindClan.com is not responsible for any expenses incurred by any party, even in the event that a service is cancelled by a third party.

  4. Entire Agreement, Updates and Modifications

    These Terms and any referenced documents constitute the entire agreement between TheMindClan.com and you pertaining to your use of the Site. TheMindClan.com may amend these Terms or any other referenced documents at any time by posting the amended documents on the Site. Any amended or modified terms will be effective upon posting. Continued use of the Site means that you have accepted any modified Terms and conditions.

    If you have any questions about these Terms, contact us at our email address).

  5. Termination

    TheMindClan.com may immediately issue a warning, suspend or terminate your access to the Site for breach of these Terms (or any other agreement or policy incorporated by reference hereto), or for any other reason in our sole discretion. Please note that users who violate our policies may be suspended temporarily or permanently from our platform with or without notice, including but not limited to having us mention to other service providers listed on the platform for your lack of adherence to our terms of service.

  6. Information Shared With The Platform

    You agree that information you share with the platform or on it’s mediums, may be used in merchandise, campaigns and any other medium by the platform without attribution. For any clarification you are requested to reach out to us at our email address).

  7. Additional Information

    TheMindClan.com does not provide legal or medical advice. The opinions expressed by individuals on or away from our platform do not reflect the views of TheMindClan.com or our founding team. Please exercise caution when sharing personal information and consult with a certified professional for any doubts you may have. TheMindClan.com is not liable for the security, experiences, interactions, or actions of users on or away from our platform. We encourage each user and visitor to verify the information presented on our platform and to report any concerns that may warrant our attention.

    If you have questions about our Terms of Service, our Privacy Policy, or our compliance with these policies, please contact us at: our email address.

    TheMindClan.com and the founding team reserve the right to amend this privacy statement at any time, at our sole discretion. You are encouraged to regularly review our privacy statement for any changes. By proceeding, you acknowledge that you accept all terms outlined herein, voluntarily and with full consent.

    Our Mailing Address: MHBB VENTURES LLP. Unit no: 611, 6Th floor reliables business centre commercial premises co-op society, anand nagar, jogeshwari west mumbai mumbai city mh 400102 in

Last Edited on 2024-05-01